Every message gets a reply.
Pick the channel that matches your ask. Each one lists the expected response time so you always know what to expect.
Bugs, access issues, billing questions, account help.
Report vulnerabilities, suspected data exposure, or account compromise.
Team plans, SSO, admin console, roll-outs for bootcamps or universities.
Distribution, integrations, co-marketing, revenue-share proposals.
Interviews, quotes, boilerplate, media assets, launch coverage.
Broken flow, incorrect output, unexpected error. Include screenshot + URL.
Ideas, wishlist items, or roadmap suggestions.
Anything else — we read every message.
Support workflow
- You send us a message via the channel that matches your ask.
- We label the ticket within 1 business hour (
bug,feature,billing,access,feedback,security). - You get a reply within the SLA shown above.
- Founding Members are prioritised, and one of the founders replies personally during Beta.
- Every resolved case rolls up into our weekly voice-of-user review that shapes the roadmap.
Support hours
Monday to Friday, 09:00–19:00 IST (Founding Member Beta). Security incidents are covered 24/7 through the Security channel.
Support status
Live system status is at /status. Historical incidents post-Beta will publish 90-day rolling uptime. During Beta, incidents (if any) are disclosed on /updates within 24 hours.
Social channels (public)
Frequently asked
- When are your support hours? Mon–Fri, 09:00–19:00 IST during Beta. Emergencies (security, outages) are covered 24/7 via the Security channel.
- How fast do you respond? General support within 24 business hours. Founding Members within 8. Security disclosures acknowledged within 4 hours around the clock.
- Is there a chat or phone number? Not during Beta. Every request goes through email so nothing gets lost. Post-Beta we'll add in-app chat.
- Can I request a feature? Yes — use the Feature Request channel above or vote on the public roadmap at /product-roadmap. Founding Members get 3× vote weight.
- How do I report a security issue? Email security@notcookedjobs.com. Do not post publicly. We follow responsible disclosure and acknowledge within 4 hours.
Legal & policy
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