Not Cooked Jobs is an online service. Nothing is shipped: there is no physical product, no courier and no delivery address. When you pay for a plan or for an extra video interview, what you receive is access to features, or a credit, in your account.
Access is delivered electronically to the account you were signed in to when you paid. There are no shipping or delivery charges.
A plan or credit is switched on electronically as soon as Razorpay confirms your payment to us. This normally happens within minutes. You can see your plan, the date it ends and your allowances under Settings → Billing.
A paid plan runs for the period you bought, counted from the moment your payment is confirmed. If you buy the same plan while it is still running, the new period starts when the running one ends. Nothing renews.
Some payments take longer to confirm, for example a UPI or netbanking payment that your bank leaves pending. Access starts when the payment is confirmed, not when you first try to pay.
If your plan or credit is still not active 30 minutes after you paid, email billing@notcookedjobs.com with the address you sign in with and the payment ID from your receipt or bank message. We will fix it and switch on what you paid for. If we cannot, we will refund the payment in full, as set out in the Refund and Cancellation Policy.
We reply within 2 working days. Please write as soon as you see the problem, so that we can find the payment while it is fresh.
The Service is online, so you can use it from anywhere you can reach it with a browser. Payments are taken in Indian rupees. Access depends on your connection and on services run by other companies, and the Service can be unavailable for short periods because of maintenance or faults. We do not promise uninterrupted access; see the Terms of Service.
Delivery and billing questions: billing@notcookedjobs.com. We answer Monday to Friday, 09:00 to 21:00 IST. The Pricing page lists what each plan includes.