Support Center
A reply. With a clear time on it.
Support without ambiguity. Every category has an SLA. Every ticket is labelled within one business hour.
Response times
Security4 hours
P0 bug (blocks a career decision)Same day
Founding Member ticket8 business hours
General support24 business hours
Feature requestReviewed monthly
Support categories
Bug
Something is broken or wrong. Include screenshot + URL + steps to reproduce.
Access
Sign-in issue, verification email missing, cannot open a page.
Billing
Refund, invoice, subscription question. Include registered email + reference.
Security
Suspected vulnerability, account compromise, or data exposure. Never post publicly.
Feature
Idea or wishlist. Founding Members get 3× vote weight on the public roadmap.
Feedback
Everything else — rolled up weekly and shared with the whole team.
Support workflow
- Send a message to the channel that fits (see /contact).
- Ticket is labelled within one business hour.
- Reply lands within the SLA above.
- Founding Members are prioritised; one founder replies personally.
- Weekly voice-of-user review clusters top themes into product decisions.
Support hours
Monday to Friday, 09:00–19:00 IST during Beta. Security incidents are 24/7.
Support status
Live system status: /status. Recent releases: /changelog. Incident disclosures during Beta: /updates.
Common questions
- Is there in-app chat during Beta? No. Every request goes through email so nothing is lost. Chat lands after Beta.
- Who reads my ticket? A human. During Beta one of the founders reviews every Founding Member ticket personally.
- Where can I see current status? Live at /status. Incident history and 90-day uptime open post-Beta.